/* ══════════════════════════════════════════════════════
   AGENT RECEPTIONNISTE — Dashboard Styles
   Accent: Teal #009688
   Dark-first, scoped to #view-agent .recep-*
══════════════════════════════════════════════════════ */

/* ── Accent tokens ── */
#view-agent .recep-wrap {
  --rac:    #009688;
  --rac2:   #4db6ac;
  --racl:   rgba(0,150,136,.10);
  --racld:  rgba(0,150,136,.22);
  --racg:   linear-gradient(135deg,#009688,#4db6ac);
}
[data-theme="light"] #view-agent .recep-wrap {
  --rac:    #00796b;
  --rac2:   #009688;
  --racl:   rgba(0,121,107,.08);
  --racld:  rgba(0,121,107,.18);
}

/* ── Container ── */
.recep-wrap { width:100%; }

/* ── Back link ── */
.recep-back {
  display:inline-flex; align-items:center; gap:6px;
  font-size:.82rem; font-weight:500; color:var(--gr);
  text-decoration:none; margin-bottom:18px; cursor:pointer;
  transition:color .18s;
}
.recep-back:hover { color:var(--ink); }
.recep-back svg { width:14px; height:14px; }

/* ── Title ── */
.recep-title {
  font-family:var(--fh); font-size:1.7rem; font-weight:900;
  color:var(--ink); letter-spacing:-.03em; text-align:center; margin-bottom:.3rem;
}
.recep-subtitle {
  font-size:.85rem; color:var(--gr); text-align:center; margin-bottom:1.6rem;
}

/* ── KPI cards ── */
.recep-kpis {
  display:grid; grid-template-columns:repeat(4,1fr); gap:14px;
  margin-bottom:24px;
}
.recep-kpi {
  display:flex; flex-direction:column; gap:4px;
  padding:.85rem 1.2rem; border-radius:var(--r,16px);
  background:var(--sf); border:1.5px solid var(--bd);
  box-shadow:0 2px 8px rgba(0,0,0,.04);
}
.recep-kpi-val {
  font-size:1.35rem; font-weight:800; letter-spacing:-.03em;
  color:var(--rac); font-family:var(--fh);
}
.recep-kpi-lbl { font-size:.72rem; color:var(--gr); font-weight:500; }

/* ── Tabs ── */
.recep-tabs {
  display:flex; gap:4px; margin-bottom:24px;
  border-bottom:1.5px solid var(--bd); padding-bottom:0;
  justify-content:center;
}
.recep-tab {
  padding:10px 20px; font-size:.82rem; font-weight:600;
  color:var(--gr); cursor:pointer; border:none; background:none;
  font-family:var(--fb); border-bottom:2.5px solid transparent;
  margin-bottom:-1.5px; transition:all .18s;
}
.recep-tab:hover { color:var(--ink); }
.recep-tab.active {
  color:var(--rac); border-bottom-color:var(--rac);
}

/* ── Tab panels ── */
.recep-panel { display:none; }
.recep-panel.active { display:block; }

/* ── Card ── */
.recep-card {
  background:var(--sf); border:1px solid var(--bd);
  border-radius:var(--r,16px); padding:20px 22px;
  box-shadow:0 2px 8px rgba(0,0,0,.04); margin-bottom:16px;
}
.recep-card-hd {
  font-family:var(--fh); font-size:.92rem; font-weight:700;
  color:var(--ink); margin-bottom:14px; display:flex;
  align-items:center; justify-content:space-between;
}

/* ── Table ── */
.recep-table-wrap { overflow-x:auto; }
.recep-table {
  width:100%; border-collapse:collapse; font-size:.8rem;
}
.recep-table th {
  text-align:left; font-size:.7rem; font-weight:600;
  color:var(--gr); text-transform:uppercase; letter-spacing:.04em;
  padding:10px 12px; border-bottom:1.5px solid var(--bd);
  white-space:nowrap;
}
.recep-table td {
  padding:10px 12px; border-bottom:1px solid var(--bd);
  color:var(--ink2); vertical-align:middle;
}
.recep-table tr { cursor:pointer; transition:background .15s; }
.recep-table tbody tr:hover { background:var(--sf2,rgba(0,0,0,.03)); }

/* ── Badges ── */
.recep-badge {
  display:inline-block; padding:3px 10px; border-radius:100px;
  font-size:.68rem; font-weight:600; white-space:nowrap;
}
.recep-badge-info    { background:rgba(0,150,136,.10); color:#009688; }
.recep-badge-rdv     { background:rgba(59,130,246,.10); color:#60a5fa; }
.recep-badge-support { background:rgba(167,139,250,.10); color:#a78bfa; }
.recep-badge-vente   { background:rgba(220,142,33,.10); color:#dc8e21; }
.recep-badge-autre   { background:var(--g1); color:var(--gr); }

/* Status badges */
.recep-badge-ok      { background:rgba(34,197,94,.10); color:#22c55e; }
.recep-badge-pending { background:rgba(245,158,11,.10); color:#f59e0b; }
.recep-badge-missed  { background:rgba(239,68,68,.10); color:#ef4444; }

/* Sentiment */
.recep-sentiment { font-size:1rem; }

/* ── Transcript expand ── */
.recep-transcript {
  display:none; padding:12px 16px; margin:4px 12px 8px;
  background:var(--sf2); border-radius:10px;
  font-size:.78rem; color:var(--ink2); line-height:1.7;
  white-space:pre-wrap; border-left:3px solid var(--rac);
}
.recep-transcript.open { display:block; }

/* ── Pagination ── */
.recep-pagination {
  display:flex; align-items:center; justify-content:center;
  gap:8px; margin-top:16px;
}
.recep-page-btn {
  padding:6px 14px; border-radius:8px; font-size:.78rem;
  font-weight:600; cursor:pointer; border:1px solid var(--bd);
  background:var(--sf); color:var(--ink); transition:all .15s;
  font-family:var(--fb);
}
.recep-page-btn:hover { background:var(--sf2); }
.recep-page-btn:disabled { opacity:.4; cursor:default; }
.recep-page-btn.active { background:var(--rac); color:#fff; border-color:var(--rac); }
.recep-page-info { font-size:.75rem; color:var(--gr); }

/* ── CRM lead row ── */
.recep-lead-score {
  display:flex; align-items:center; gap:6px;
}
.recep-score-bar {
  width:60px; height:6px; border-radius:3px;
  background:var(--g1); overflow:hidden;
}
.recep-score-fill {
  height:100%; border-radius:3px; background:var(--rac);
  transition:width .3s;
}
.recep-score-val { font-size:.72rem; font-weight:600; color:var(--ink2); }

/* CRM status dropdown */
.recep-select {
  padding:4px 10px; border-radius:8px; font-size:.75rem;
  border:1px solid var(--bd); background:var(--sf);
  color:var(--ink); font-family:var(--fb); cursor:pointer;
}

/* ── Knowledge base ── */
.recep-kb-grid {
  display:grid; grid-template-columns:repeat(auto-fill,minmax(280px,1fr));
  gap:14px;
}
.recep-kb-cat {
  font-family:var(--fh); font-size:.82rem; font-weight:700;
  color:var(--rac); margin-bottom:10px; margin-top:18px;
  display:flex; align-items:center; gap:6px;
}
.recep-kb-cat:first-child { margin-top:0; }
.recep-kb-item {
  background:var(--sf2); border:1px solid var(--bd);
  border-radius:12px; padding:14px 16px; position:relative;
}
.recep-kb-q {
  font-size:.82rem; font-weight:600; color:var(--ink);
  margin-bottom:6px; padding-right:50px;
}
.recep-kb-a {
  font-size:.78rem; color:var(--ink2); line-height:1.55;
}
.recep-kb-actions {
  position:absolute; top:10px; right:10px;
  display:flex; gap:4px;
}
.recep-kb-btn {
  width:26px; height:26px; border-radius:6px;
  display:flex; align-items:center; justify-content:center;
  cursor:pointer; font-size:.72rem; border:none;
  background:var(--g1); color:var(--gr); transition:all .15s;
}
.recep-kb-btn:hover { background:var(--racl); color:var(--rac); }
.recep-kb-btn.del:hover { background:rgba(239,68,68,.10); color:#ef4444; }

/* ── KB Add form ── */
.recep-kb-form {
  display:flex; flex-direction:column; gap:10px;
  background:var(--sf2); border:1.5px dashed var(--bd);
  border-radius:12px; padding:16px; margin-bottom:16px;
}

/* ── Config form ── */
.recep-cfg-grid {
  display:grid; grid-template-columns:1fr 1fr; gap:14px;
}
.recep-cfg-field { display:flex; flex-direction:column; gap:5px; }
.recep-cfg-field.full { grid-column:1/-1; }
.recep-cfg-label {
  font-size:.75rem; font-weight:600; color:var(--ink);
}
.recep-cfg-hint {
  font-size:.68rem; color:var(--gr); margin-top:-2px;
}
.recep-cfg-input,
.recep-cfg-textarea,
.recep-cfg-select {
  padding:10px 14px; border-radius:10px; font-size:.82rem;
  border:1.5px solid var(--bd); background:var(--sf);
  color:var(--ink); font-family:var(--fb); transition:border-color .18s;
  width:100%;
}
.recep-cfg-input:focus,
.recep-cfg-textarea:focus,
.recep-cfg-select:focus {
  outline:none; border-color:var(--rac);
}
.recep-cfg-textarea { min-height:80px; resize:vertical; line-height:1.5; }

/* Working hours grid */
.recep-hours-grid {
  display:grid; grid-template-columns:auto 1fr 1fr auto; gap:8px;
  align-items:center; font-size:.78rem;
}
.recep-hours-day { font-weight:600; color:var(--ink); min-width:50px; }
.recep-hours-input {
  padding:6px 10px; border-radius:8px; font-size:.78rem;
  border:1px solid var(--bd); background:var(--sf);
  color:var(--ink); font-family:var(--fb); text-align:center;
}
.recep-hours-toggle {
  width:32px; height:18px; border-radius:9px;
  background:var(--g2); cursor:pointer; position:relative;
  border:none; transition:background .2s;
}
.recep-hours-toggle.on { background:var(--rac); }
.recep-hours-toggle::after {
  content:''; position:absolute; top:2px; left:2px;
  width:14px; height:14px; border-radius:50%;
  background:#fff; transition:transform .2s;
}
.recep-hours-toggle.on::after { transform:translateX(14px); }

/* ── Buttons ── */
.recep-btn {
  padding:10px 22px; border-radius:10px; font-size:.82rem;
  font-weight:600; cursor:pointer; border:none;
  font-family:var(--fb); transition:all .18s;
  display:inline-flex; align-items:center; gap:6px;
}
.recep-btn-primary {
  background:var(--racg); color:#fff;
  box-shadow:0 2px 8px rgba(0,150,136,.25);
}
.recep-btn-primary:hover { opacity:.9; transform:translateY(-1px); }
.recep-btn-secondary {
  background:var(--sf2); color:var(--ink); border:1px solid var(--bd);
}
.recep-btn-secondary:hover { background:var(--sf3,var(--sf2)); }
.recep-btn-row {
  display:flex; gap:10px; justify-content:flex-end; margin-top:18px;
}

/* ── Modal overlay ── */
.recep-modal-overlay {
  position:fixed; inset:0; background:rgba(0,0,0,.5);
  z-index:9999; display:flex; align-items:center; justify-content:center;
  opacity:0; transition:opacity .2s; pointer-events:none;
}
.recep-modal-overlay.open { opacity:1; pointer-events:all; }
.recep-modal {
  background:var(--sf); border:1px solid var(--bd);
  border-radius:var(--r,16px); padding:24px 28px;
  max-width:520px; width:90%; max-height:80vh; overflow-y:auto;
  box-shadow:0 24px 64px rgba(0,0,0,.3);
}
.recep-modal-hd {
  font-family:var(--fh); font-size:1rem; font-weight:800;
  color:var(--ink); margin-bottom:16px;
  display:flex; align-items:center; justify-content:space-between;
}
.recep-modal-close {
  background:none; border:none; font-size:1.1rem; color:var(--gr);
  cursor:pointer; padding:4px;
}
.recep-modal-close:hover { color:var(--ink); }

/* ── Empty state ── */
.recep-empty {
  text-align:center; padding:40px 20px; color:var(--gr);
  font-size:.85rem;
}
.recep-empty-icon { font-size:2rem; margin-bottom:8px; }

/* ── Loading spinner ── */
.recep-loading {
  text-align:center; padding:30px; color:var(--gr); font-size:.82rem;
}

/* ── Responsive ── */
@media(max-width:800px) {
  .recep-kpis { grid-template-columns:1fr 1fr; }
  .recep-cfg-grid { grid-template-columns:1fr; }
  .recep-kb-grid { grid-template-columns:1fr; }
  .recep-tabs { flex-wrap:wrap; }
}
@media(max-width:500px) {
  .recep-kpis { grid-template-columns:1fr; }
  .recep-tab { padding:8px 14px; font-size:.78rem; }
  .recep-hours-toggle { min-width:44px; min-height:28px; }
}
@media(max-width:400px) {
  .recep-kb-grid { grid-template-columns:1fr; }
}