"I haven't missed a single call in three months. The AI agent schedules appointments while I'm on a job site."
Pierre Durand
Plumber · Microbusiness
Automated phone system with an AI voice agent
Answer calls 24/7, screen each call, and schedule appointments automatically.
Agensio’s AI callbot (also known as a voicebot or AI receptionist) answers your calls 24/7 with a natural French voice, qualifies requests, schedules appointments in your calendar, and transfers critical calls to a human agent. The SME solution for automating your phone system and maintaining an AI-powered phone service without hiring staff. Growth Plan, 250 minutes/month included. 7-day free trial, no credit card required.
Native integrations with your phone and calendar tools
Features
All the features of a professional AI switchboard
24/7 call answering, AI call routing, automatic appointment scheduling: all the modules of an enterprise AI callbot (voicebot + AI receptionist) to automate the phone system for small and medium-sized businesses.
24/7 Answering
Your calls answered in under 2 rings, day and night, including weekends and holidays.
Natural French voice
ElevenLabs text-to-speech. 92% of callers don’t realize they’re talking to an AI.
Automatic appointment scheduling
The agent reads Google Calendar / Outlook, suggests time slots, and confirms via text message and email.
AI qualification
Each call is categorized: prospect, customer, emergency, information. Intention score assigned.
Smart transfer
Emergencies or complex requests: transfer to mobile, landline, or group in under 30 seconds.
Call Transcription
AI summary and word-for-word transcript after each call. Full-text search of call history.
Setup in 10 minutes
Call forwarding to your existing number or Twilio porting. No hardware to buy.
Native multilingual support
Answer calls in French, English, Spanish, Italian, and German. The agent adapts their language based on the caller’s number or request.
GDPR compliance
Legal disclaimer at the start of the call. 30-day storage in Europe. Valid CASA Tier 2 audit.
Simplified workflow
A centralized view of your switchboard
Track your calls, transfers, and appointments in a single, clear interface.
!
+33 6 12 34 56 78
Call · Qualified · Appointment scheduled
T
+33 7 89 01 23 45
Call · transferred to sales
V
+33 1 42 56 78 90
Call · voicemail
?
+33 6 76 54 32 10
Call · FAQ question resolved
Today's stats
247 calls · 78% qualified
Calls
247
Qualified
78%
Appointments scheduled
38 ↑ 22 this month
Call dashboard
All your calls qualified in real time
Track every incoming call, qualified or transferred by the voicebot. Real-time statistics, word-for-word transcription, intent score for each caller: your AI-powered call center operates like a professional switchboard.
- Picks up 24/7
- AI Qualification
- Smart Transfer
Calls answered
247
+ 18%Qualification rate
78%
+ 4 ptsAppointments made
38
+ 22Minutes played
512/600
this monthCall volume over 6 months
Operator analytics
Track every call answered
Real-time dashboard with call metrics, qualification rates, appointments booked, and minutes used by your AI receptionist. Automatic CRM export (HubSpot, Pipedrive) for each contact record.
- Call reporting
- AI Transcriptions
- CRM export
Everything you need to automate your phone switchboard
24/7 call answering, AI-powered call routing, automatic appointment scheduling, and transcription: a comprehensive AI callbot to automate the switchboard and phone reception for small and medium-sized businesses.
247
calls
78%
qualification
38
appointments
384 min
used
Top call metrics
The 4 key metrics for your AI call center: volume, qualification, conversion to appointments, and voicebot minute usage.
8 a.m., 10 a.m., 12 p.m., 2 p.m., 4 p.m.
Calls received per hour
View the hourly distribution of your calls. Identify peaks and scale your AI script based on actual usage to automate the phone reception during peak hours.
October 2026
L
T
T
Th
F
S
Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Days with high call volume
View the days marked by the highest call volumes and activity peaks on the calendar.
Incoming call
AI qualification
Appointment Suggested
Confirm schedule
How an AI call works
Answering the call, qualifying the lead, suggesting a time slot, confirming the schedule: 5 minutes flat to set up an appointment.
A
T
A
G
O
S
C
Connects to your tools
Twilio, Aircall, Google Calendar, Outlook, Slack, Calendly: the AI callbot integrates with your telephony and calendar stack to automate your phone reception.
They use the Agensio AI phone system every day
French SMEs, micro-businesses, professional firms, artisans, and restaurant owners who have automated their phone reception with Agensio.
"Very natural-sounding voice—my clients don’t realize it’s a voicebot. Immediate ROI from the very first month."
Sophie Dubois
CEO · Service SME with 30 employees
"The AI callbot schedules appointments directly in my calendar. No more double bookings, no more forgotten appointments."
Claire Lefevre
Law firm · Lyon
"Evening reservations are handled automatically, even after 10 p.m. My team can focus on the dining room."
Marc Rousseau
Restaurant Owner · Paris
"We were using an outsourced service for €600/month. Agensio does a better job for much less."
Antoine Bernard
CFO · SaaS Scale-up
"The agent understands complex requests and transfers them when necessary. No technical skills required."
Emilie Moreau
Founder · Small Service Business
"Set up in 10 minutes via call transfer. The very next day, we were already getting our first appointments."
Julien Martin
Founder · Digital Agency
Automate your phone system this week
Voicebot + AI callbot + AI receptionist in a single solution. Set up in 10 minutes via call forwarding. Free 7-day trial, no credit card required. Cancel anytime.
Pricing
Included starting with the Growth Plan
€195 excl. tax / month · 250 min included
7-day free trial
Beyond 250 minutes: €0.20 excl. tax per additional minute (Suite Plan: 600 min. included)
Resources
Everything you need to know about the AI phone agent
What is an AI phone agent?
An AI phone agent (also known as a callbot, voicebot, or AI receptionist) is software that answers calls using a natural-sounding synthetic voice. It understands the caller (Deepgram voice recognition), formulates a response in real time (language model), speaks in French (ElevenLabs synthesis), and performs specific actions: scheduling appointments, lead qualification, and transferring calls to a human agent.
According to Gartner, the conversational AI market is experiencing strong growth; search volume for the term "AI call agent" has skyrocketed by over 4,000% in two months in France.
The 4 types of AI voice agents
- AI receptionist. Answers all incoming calls, directs callers to the right person, and takes messages. Replaces a receptionist.
- Lead prequalification. Gathers the prospect’s needs (budget, deadlines, context), scores their intent, and transfers only hot leads to the sales rep.
- Appointment scheduling. Reads the calendar in real time, suggests time slots, and confirms via text message and email. Medical and legal practices, tradespeople.
- Level 1 support. Answers frequently asked questions (hours, rates, services), tracks order status, and escalates complex cases.
Comprehensive Guide: AI Call Center Agent: Definition, Technologies, and Use Cases 2026.
Why automate your SME’s phone switchboard?
4 concrete reasons to switch from a human operator or voicemail to an AI-powered call center (voicebot + AI callbot).
- Zero missed calls. According to SME industry statistics, 30 to 50% of business calls go unanswered (due to off-hours, busy signals, or holidays). Every missed call represents a lost lead. The AI callbot answers 100% of calls in under 2 rings.
- 24/7 availability. Automating your phone reception prevents your customers and prospects from hearing a static voicemail message in the evenings, on weekends, or on holidays. This is critical for emergencies (plumbing, repairs, legal issues).
- Cost 10x lower. An outsourced human call center costs €300 to €600/month for 200 calls (€1.50 to €3 per call). The Agensio Growth package includes 250 minutes (approximately 60–80 calls) for €195 excl. tax/month, plus 6 additional AI agents.
- Native multilingual support. Answers calls in French, English, Spanish, Italian, German, and Dutch. The agent automatically detects the caller’s language. Impossible to achieve with a human operator alone.
Voicebot vs. AI receptionist: the voicebot refers to the technological component (speech recognition + AI + text-to-speech); the AI receptionist is the business application that automates a small business’s phone reception. Agensio delivers both in a single product to automate the phone system in under 10 minutes.
How Agensio’s AI phone agent works
A 3-step process, set up in 10 minutes via the dashboard.
- 1. Twilio or SIP number. Two options: (a) keep your current number and set up call forwarding (overflow, after hours, busy/no answer) in 10 minutes, or (b) port your number to Twilio (our telecom partner) for a 100% AI-powered switchboard, with a turnaround time of 24 to 72 hours.
- 2. Custom AI script. You configure the company name, hours of operation, emergency criteria (keywords, amount), actions to take (appointment, SMS, transfer), and voice (male/female, young/mature, warm or professional tone). The setup wizard takes 15 minutes.
- 3. Human handoff for critical calls. The AI agent transfers the call to a human in three cases: explicit request by the caller, emergency detection based on your criteria, or issues beyond the system’s scope. Transfer to mobile, landline, or a call group in under 30 seconds.
Use cases for the AI phone agent
The 8 most common use cases among French SMEs and micro-businesses.
Tradesman receptionist
Plumber, electrician, repair services: answers calls on-site, takes contact information + nature of the request + address.Appointment scheduling for professional practices
Lawyer, accountant, physical therapist, osteopath: checks calendar, suggests time slots, sends confirmation via SMS and email.Tier 1 e-commerce support
Order tracking, returns, product questions: 60–80% of calls resolved without human intervention.Inbound lead qualification
Gathers budget, deadlines, and context. AI intent score. Transfers hot leads in real time to the sales rep.After-sales emergencies
Detects keywords such as "malfunction," "emergency," and "no longer working." Immediately transfers calls to the on-call hotline.Sales information
Answer questions about hours, rates, product range, and lead times. Frees up 60% of the receptionist’s time.Restaurant reservations
Checks the OpenTable / The Fork calendar, suggests time slots, manages changes, sends a reminder one day in advance.FAQ on hours
Instant answers regarding opening hours, holidays, address, and parking: a simple way to automate 24/7 phone support.AI receptionist vs. outsourced receptionist vs. voicemail
Three solutions to ensure you never miss a call, compared based on 6 key criteria.
| Criterion | Agensio AI Switchboard | Human Outsourced | Voicemail |
|---|---|---|---|
| Availability | 24/7 | 9 AM–7 PM generally | 24/7 |
| Pick up | Less than 2 rings | 2 to 5 rings | After 5–8 rings |
| Scheduling an appointment | Yes (calendar access) | Yes | No |
| Typical cost | €195 excl. tax / month (package) | €300–600 / month | €0 to €20 / month |
| Multilingual | Native FR/EN/DE/ES/IT/NL | FR only | Fixed message |
| Qualification | AI, intent score | As per brief | None |
In practice: traditional answering machines lose 30 to 50% of calls (customers hang up). Outsourced switchboards remain unavailable in the evenings and on weekends. The Agensio AI switchboard combines total availability with quality of service.
Agensio vs. other AI voice agents
How Agensio stacks up against the leading callbots and AI receptionists on the market.
Smith.aiStrength: US leader, human + AI hybrid. Weakness vs. Agensio: starting at $285/month, English-only support, no French ecosystem integration.
Ruby ReceptionistsStrength: premium US human receptionists. Weakness vs. Agensio: $350–500/month, 100% human (no AI), English only, unavailable at night.
Allo-MediaStrength: French leader in call tracking and conversational AI. Weakness vs. Agensio: pricing by quote, focus on marketing call tracking, complex setup, limited to mid-sized companies.
DiabolocomStrength: French enterprise call center platform. Weakness vs. Agensio: starting at €500/month, designed for large call centers, annual commitment, complexity.
Air.aiStrength: general-purpose voicebot with natural-sounding voice. Weakness vs. Agensio: $99–$799/month, outbound focus (cold calling), no integration with French calendars (Calendly, Google Calendar).
AgensioPositioning: AI-powered phone system for French SMEs and micro-businesses, included in the Growth package at €195 excl. tax/month (250 min) or the Suite package at €450 excl. tax/month (600 min). 7 AI agents included (Marketing, Leads, Accounting, Collections, Secretary, Support, Receptionist). Natural French voice, multilingual, Google Calendar / Outlook / Twilio integration. 7-day free trial.
FAQ
AI Phone Agent FAQ
The most frequently asked questions by SME leaders about the AI phone system and the automated voice agent.
What is an AI voice agent?
An AI voice agent (or callbot, voicebot) is software that answers calls with a natural-sounding synthetic voice. It understands the caller (Deepgram), formulates a response in real time (language model), speaks in natural French (ElevenLabs), and performs actions: scheduling appointments, lead qualification, and transferring calls to a human agent. It is the modern evolution of the automated phone system.
How much does an AI phone switchboard cost?
The Agensio AI phone system is included in the Growth package at €195 excl. tax/month (250 minutes included) and in the Suite package at €450 excl. tax/month (600 min + €0.20/min beyond that). On the French market, a callbot costs between €99 and €800/month depending on volume. Human outsourcing costs €1.50 to €3 per call, or €300 to €600/month for 200 calls.
Does the AI voice agent speak multiple languages?
Yes. The voicebot automatically detects the caller’s language and responds in French, English, German, Spanish, Italian, or Dutch. You can set up an international number (UK, ES, IT, DE, NL, CH, BE) to serve your international customers in their native language.
Can a call be transferred to a human?
Yes. The agent transfers the call to a human in three cases: explicit request from the caller (“I want to speak to someone”), detection of an emergency based on your criteria (keyword, amount, context), or complexity beyond the system’s scope. Transfer to a mobile, landline, or call group in under 30 seconds.
What is the quality of the AI agent’s voice?
Natural French voice via ElevenLabs (technology used by Spotify and Disney for their audiobooks). In our blind tests, 92% of callers did not realize they were speaking to an AI. You choose the voice (male/female, young/mature) and the tone (warm, professional, dynamic). Latency under 800 ms.
How does the AI agent schedule appointments?
The voice agent reads your Google Calendar, Outlook, or Calendly in real time during the call. It suggests 2 or 3 available slots, confirms with the caller, creates the appointment in your calendar, and sends a confirmation text message and email with an ICS file. Automatic reminders one day and one hour before the appointment.
Does the AI voice agent comply with the GDPR?
Yes. Legal disclaimer recorded at the start of each call (informing the caller about the AI and the recording). Data stored in Europe (Supabase Frankfurt) for 30 days, then automatically deleted. Compliant with the French Postal and Telecommunications Code and GDPR Article 6.1.f (legitimate interest); valid CASA Tier 2 audit.
How long does it take to set up the AI switchboard?
Setup takes 10 minutes for call transfer mode (call overflow, after-hours, busy/no answer). Full number porting to Twilio takes 24 to 72 hours. Configuring voice prompts, the greeting script, operating hours, and emergency criteria: 15 minutes via the setup wizard.
How can you automate your phone system?
To automate an SME’s phone system, deploy an AI callbot (or voicebot) that answers calls for you 24/7. Three steps: (1) choose a plan that includes AI-powered phone support, (2) configure the voice, script, and hours in 15 minutes via the wizard, (3) enable call forwarding from your existing number (10 minutes) or port the number to Twilio (24 to 72 hours). The AI voice agent then answers all calls, qualifies them, transfers urgent calls, and schedules appointments in your calendar.
What is the difference between an AI callbot and a voicebot?
The terms AI callbot and voicebot refer to the same technology: an AI voice agent that answers the phone and conducts a conversation in natural language. In common usage, voicebot is more generic (including voice chatbots and voice assistants like Siri or Alexa); AI callbot specifically refers to professional telephone use (inbound or outbound). An AI receptionist is an AI callbot specialized in greeting and routing incoming calls. Agensio combines all three into a single agent.