Agent Support Agensio - service client IA en arriere-plan Agent Support Agensio - support client automatise par intelligence artificielle

Your AI-powered
customer support

AI customer service chatbot agent for SMBs: answers 80% of questions 24/7 via web chat, email, WhatsApp, Messenger, Instagram and Telegram. Agensio AI customer service chatbot is multilingual and included in all packs from 85€ HT per month.

Agensio answers your customers’ questions 24/7, via chat and email. Smart escalation, self-updating knowledge base. Your customers are satisfied, your team is freed up.

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Customer support that never sleeps

The choice of SMEs who want to offer exceptional customer service without increasing their workforce.

Reponses automatiques instantanees aux questions frequentes des clients par IA
Instant answers
AI answers your customers’ questions in under 30 seconds, 24 hours a day.
Escalade intelligente vers un agent humain avec contexte complet de la conversation
Smart escalation
Complex cases are seamlessly forwarded to your team with full context.
Base de connaissances qui s'enrichit automatiquement a chaque nouvelle question client
Continuous learning
The knowledge base is automatically enriched with every new question.
Support multicanal chat et email avec ton adapte a la marque de l'entreprise
Multi-channel
Chat and email, a single agent for all your channels.
Tableau de bord analytique du support client avec taux de resolution et satisfaction
Comprehensive analytics
Track resolution rates, customer satisfaction and recurring issues in real time.

Your customer service, always available

Respond to your customers instantly, day and night, without hiring extra staff. AI manages, you oversee.

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Customer queries resolved automatically without human intervention
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/7
Always available, even at weekends and on public holidays
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Average response time, compared to several hours for standard support
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Customer satisfaction rate measured on conversations handled by AI
Arriere-plan decoratif - globe terrestre symbolisant le support client mondial
FAQ

Frequently asked questions

Everything you need to know about Agensio’s Support Agent.

Agent Support is an AI solution that automates your customer service 24/7. It instantly answers your customers’ questions via chat and email, manages a dynamic FAQ, and automatically escalates to a human agent when the situation requires it.
Agent Support works via the chat feature integrated into your website and via email. It automatically detects the channel used by the customer and responds in the same format, with a professional tone tailored to your brand.
The agent draws on a knowledge base that you populate: existing FAQs, product documentation, internal procedures, and ticket history. The AI continuously learns from new questions to automatically enrich this base.
The agent automatically detects complex, sensitive or out-of-scope enquiries. It then escalates the conversation to a member of your team via email or notification, including the full context of the exchange for a swift resolution.
Agent Support is no longer sold separately: it is included in the three Agensio packages (Starter €85, Growth €195, Suite €450 HT /month). 7-day free trial on the package of your choice, with no obligation.
None at all. Installation takes just 10 minutes: you simply paste a snippet onto your website, import your FAQs or documentation, and the agent is up and running. No coding, no server configuration.
Yes, you define the agent’s tone and communication style: formal, casual, technical, etc. The AI follows your brand guidelines and adapts its responses accordingly. You can change these settings at any time.
A traditional chatbot follows rigid, pre-programmed scenarios. Agensio’s Support Agent understands natural language, learns from your data, handles complex conversations, and automatically enriches its knowledge base. It offers an experience similar to that of a human agent, available 24/7.